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right of withdrawal

Right of withdrawal

Right of withdrawal

Consumers have a fourteen-day withdrawal.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

Engraved or individually on the needs of the Products tailored to customers are excluded from the return, as they clearly on the personal needs of the customer are tailored.

The cancellation period is fourteen days from the day on which you or a third party named, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of cancellation, you must (Arac & Ilica GbR, Hohenzollernstr. 69, 67063 Ludwigshafen, phone number: +49 176 21729987, email address: by means of a clear explanation (e.g. one with the Post sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form for this, but this is not prescribed.

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us to repay), immediately and at the latest within 14 days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment.

We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have the goods immediately and in any case at the latest within 14 days from the day on which you inform us about the revocation of this contract, to us or to Otanto, Arac & Ilica GbR Hohenzollernstr. 69 67063 Ludwigshafen to return or hand over. The deadline is preserved if you submit the goods before the deadline of 14 days.

You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them.

Goods that are not sent back in the original condition and the original packaging are excluded from the revocation.

Exclusion or expansion reasons

The right of withdrawal does not exist for contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination of the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- to deliver goods that can quickly spoil or whose expiry date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations on the market on which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they were inseparable from other goods after delivery due to their nature;
- To deliver sound or video recordings or computer software in a sealed pack when the seal was removed after delivery.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

- to Otanto Arac & Ilica GbR, Hohenzollernstr. 69, 67063 Ludwigshafen, email address:

- hereby revoke (s) I/ we (*) the contract concluded by me/ us (*) to buy the following goods (*)/
The provision of the following service (*)

- ordered on (*)/ receive on (*)

- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notifying paper)
- Date

(*) Incorrect painting.